Grievance console

Citizen-reported issues routed to the taluka supply office · 7-day SLA

312
Open this cycle
48
Breaching SLA (>7 days)
2.9 d
Median resolution time
94%
Resolved within SLA

Queue

GRV-44192
Card delivered to wrong address
RC-2641190233 · Sunita R. Pawar · FPS 142
Open
Day 1 of 7
GRV-44188
Entitlement mismatch — sugar not showing
RC-2618330094 · M. Patil · FPS 088
Open
Day 3 of 7
GRV-44170
Card not received
RC-2640110771 · D. Vasave · Talode
Open
Day 9 — overdue
GRV-44201
Wrong address on card
RC-2641190233 · self-reported via QR
Open
Day 0 of 7
GRV-44155
Biometric authentication failing at FPS
RC-2629910442 · S. Gavit · FPS 211
Open
Day 4 of 7

GRV-44192 — Card delivered to wrong address

Opened 26 Jun 2026, 17:40 · routed to Nandurbar taluka office
Beneficiary
Sunita R. Pawar · RC-2641190233
Category
PHH · FPS 142 · Circle 07
Reported via
Citizen QR landing (no login)
Priority
High — delivery integrity
"My card was given to a house on the next lane. The family there returned it but the address printed is not mine."
Citizen — grievance filed via QR landing
26 Jun 2026, 17:40
System — auto-routed to Nandurbar taluka, India Post POD requested
26 Jun 2026, 17:41
Awaiting — courier POD lookup in progress
pending
Every status change is written to the hash-chained audit ledger with actor, action, and before/after state.